Amina received her human resources diploma last year and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text messaging, instant messaging, blogging, and many other new technology-based communication channels, so she was confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. Amina’s supervisor is conducting initial interviews with some job applicants, and wants Amina to sit as an observer. Which of the recommendations given in the text for Becoming an active listener is Amina’s supervisor practising?
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