QUESTION 3 (15 Marks)
Frosty Delight Ice Cream Manufacturing Facility is a fast-growing company known for producing premium, artisanal ice cream in a wide variety of flavors. The facility aims to balance quality and efficiency, offering both classic flavors like vanilla and chocolate and innovative ones like salted caramel and matcha swirl. The company supplies local supermarkets, restaurants, and specialty dessert shops, with a growing demand for their unique, high-quality products. As demand increases, capacity planning and utilization have become critical to the company’s performance. Frosty Delight operates with multiple production lines, including mixing, churning, freezing, and packaging stations. However, the company is struggling with underutilized equipment during off-peak seasons and overcapacity during high-demand periods like summer. These imbalances lead to inefficiencies, higher operational costs, and occasional delays in order fulfillment. One of its ice cream factories based in Mombasa operates with a production line capable of producing 1,000 liters of ice cream per hour. The factory runs for 8 hours a day, but due to maintenance and set-up times, it operates effectively for only 6 hours each day. The organization produces a variety of ice cream flavors and sells them to retailers across the country. One of their best-selling flavors is
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