Match the term with its definition.
Term
Definition
Electronic meeting
A committee or group meeting where decisions are made with linked computer technology
Certainty
A decision situation in which the manager can make a correct decision because the outcome of each alternative is known
Rule
An explicit statement that requires definite action be taken or not taken in a given situation
Risk
The decision maker has some information but must calculate the likelihood of specific outcomes
Problem seeker
Manager who actively looks for opportunities to alleviate potential problems before they occur
Problem avoider
Manager who tends to ignore signs of problem eruption
Moderator
A person skilled in group techniques who leads a committee or group through a decision-making process
Creativity
A thinking process that combines ideas in a unique way to produce new and original concepts
Uncertainty
A situation where the decision maker has no certainty about the probabilities associated with the situation
Continuous quality improvement
A health care term that is patient- or employee-focused, used to describe a constant cycle of improvement
Nonprogrammed decision
Decision that is unique and thus requires custom-made solutions
Programmed decision
A repetitive decision that is documented to handle routine problems
Rational model in decision making
A model where the manager behaves rationally in making decisions by following the steps and maximizing every alternative before the final decision is made
Decision-making process
A series of steps that includes identifying a problem, developing and analyzing possible alternatives, selecting the best alternative, and monitoring its effectiveness
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