Nguyen Premium Property Pty Ltd (NPP) has established itself as a leading real estate agency in…

Nguyen Premium Property Pty Ltd (NPP)
Nguyen Premium Property Pty Ltd (NPP) has established itself as a leading real estate agency in Australia that is renowned for its high-end property transactions and exceptional customer service. The agency was founded by Noah Nguyen and Sophie Wood in 2006, and it has since expanded across Australia with offices in Sydney, Melbourne, Brisbane and Perth. Between them, Noah and Sophie currently own 100% of NPP’s shares. NPP consistently features on The Fast 100, a list of Australia’s strongest growing companies. Growing up in Australia in a Vietnamese immigrant family, Noah learned the value of adopting a strong work ethic. His achievements have been noticed by the local community, and overtime NPP has become an iconic brand in the Australian property industry. Alongside selling premium residential real estate, NPP has expanded into the commercial property market. Its activities range from property sales and leases to valuation services, building consultancy and commercial finance (arranging funding). NPP’s core commercial market is prime office buildings in Australia’s largest cities (which comprises all of NPP’s commercial commission income).
Current operations
NPP operates with a decentralised management structure. Local NPP branches report directly to the head office in Sydney. The management team includes Noah Nguyen (Chief Executive Officer), Sophie Wood (Marketing and Information Systems Director) and four branch managers. Noah is also in charge of two head office departments: the Finance team and the People & Culture team. Sophie’s responsibilities include all central marketing activities, such as brand management, corporate advertising, marketing concepts, and pricing. Sophie also manages an organisation-wide, fully integrated information system. Each NPP branch manager leads a local team of self-employed real estate agents. While the branch managers have discretion in many operational decisions, their branches are expected to operate within strict budgets and performance targets.
NPP’s accounting system requires each agent to enter all transaction-related information for their property portfolio, ensuring accuracy and accountability (as each agent’s entries can be tracked and verified). Consequently, the agent who is responsible for a listing then updates the sales pipeline, creates invoices and enters personal expense claims and supplier invoices (e.g. local advertising, photography and signage). Each branch selects and manages its local suppliers, who are often small businesses. NPP’s agreements with these suppliers contain more restrictive payment conditions than the industry standard of 30-day credit terms.
Since commissions are a major part of an agent’s income. read further in pics,Required (a) Evaluate whether NPP’s four (4) key performance indicators (KPIs) are appropriate for determining if the company is achieving its overall strategic objectives. Note: You are not required to design or recommend any new or revised KPIs.