Technology can also provide _____ by tracking the number of calls processed, online chats…

➤ How does tracking counts relate to performance management?
Tracking counts gives clear Key Performance Indicators (KPIs) for volume and productivity. Managers use these KPIs to monitor throughput, set quotas, and spot capacity problems. Counts are partial measures, so combine them with quality metrics, customer satisfaction scores, and context to avoid prioritizing quantity over service quality.