To de-escalate you should:ensure a calm environment, and offer continued support stop the person…

➤ How should you handle personal items like food, drinks, or photos while calming someone?
Remove personal items only when they pose a clear safety risk. Familiar objects can soothe and preserve dignity. Ask permission before moving belongings and explain the reason for any removal. If an item must be taken for safety, document the action and involve supervisors or clinical staff.