q, is the management of customer-facing processes and data such as the Sales process.q, Customer…

➤ How does Order to Cash (O2C) relate to the sales process?
Order to Cash (O2C) is the end-to-end flow from order capture to cash collection. It includes order entry, credit checks, fulfillment, invoicing, and collections. O2C links sales commitments to operations and finance. Improving O2C reduces order cycle time, increases cash flow, and raises customer satisfaction through accurate, timely deliveries and invoices.