➤ How do you measure non-financial controls across different functions?
Measure non-financial controls with clear KPIs and regular data collection. Marketing uses market share, conversion rate, and brand surveys. HR tracks turnover, absenteeism, and training completion. Customer service monitors satisfaction scores, first-contact resolution, and response time. Production measures defect rate, yield, and cycle time. Dashboards and balanced scorecards help align and report these metrics.
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