Discuss Use Standard English (or whatever the primary language is for the country in which you are…

➤ When should I use a customer’s primary language or an interpreter instead of Standard English?
Use the customer’s primary language or a professional interpreter when the topic is legally binding, medically sensitive, highly technical, or emotionally charged. Also switch when the customer requests it or clearly misunderstands. Document the choice of language and provide certified translations for contracts or safety instructions to reduce liability.