Category: Management

two types of customers are served by a two-step process. each resource is staffed by one employee. customer a spends two minutes at resource x and five minutes at resource y

Three methods to raise performance are quality improvement, public health accreditation and ________ management.
Question 5 options:
Performance
Operations
Supply
Financial

➤ Why do large organizations use representative participation?
Large organizations use representative participation because it scales representation and fits formal legal and industrial relations frameworks. It creates structured channels for consultation on pay, safety, and policy. This approach lowers transaction costs, ensures consistent representation across sites, and supports collective bargaining and joint decision‑making on complex workforce issues.

➤ How does acceptance differ from negotiation?
Acceptance is a final, unconditional agreement to the exact terms of an offer and creates the contract when communicated. Negotiation involves proposals and counter-offers that modify terms. A counter-offer rejects the original offer, and silence generally does not constitute acceptance unless parties agree otherwise.

➤ Why is service-sponsored considered one of the four popular franchise types?
Service-sponsored franchises are grouped with manufacturer-sponsored retail, manufacturer-sponsored wholesale, and business-format franchises because they represent a distinct way to scale a business. They emphasize repeatable service processes, strong brand standards, and franchisor support, making them attractive for growth in sectors driven by customer experience and consistent service delivery.

➤ Why must firms accept trade-offs when positioning differently?
Trade-offs force prioritization and prevent contradictory choices that undermine positioning. They restrict which customers or activities the firm serves and create clearer resource allocation. Trade-offs also raise imitation costs because rivals cannot copy inconsistent activity combinations, which helps protect differentiation and sustain a competitive edge over time.

➤ How does centralized decision-making affect supply chain and costs in a global strategy?
Centralized decision-making consolidates purchasing, standardizes SKUs, and optimizes global logistics, which reduces unit costs and improves supplier bargaining power. It streamlines inventory systems and warehouse networks for scale efficiencies. However, it can increase lead times and reduce local flexibility, making rapid responses to regional demand shifts or regulatory changes harder.