Category: Management

➤ How does Order to Cash (O2C) relate to the sales process?
Order to Cash (O2C) is the end-to-end flow from order capture to cash collection. It includes order entry, credit checks, fulfillment, invoicing, and collections. O2C links sales commitments to operations and finance. Improving O2C reduces order cycle time, increases cash flow, and raises customer satisfaction through accurate, timely deliveries and invoices.

➤ Why does culture shock happen?
Culture shock happens because people face sudden differences in language, social norms, and daily routines. Expectation mismatch and sensory overload increase stress. Reduced social support and unclear roles make behavior choices harder. Cultural learning and pre-travel preparation reduce surprise and speed adaptation, while developing cultural intelligence helps interpret signals and respond appropriately.

Question 16The Balanced Scorecard can be translated into an individual scorecard that helps toward the achievement of personal andprofessional goals and objectives.TrueFalse

Question 20Not yet answeredPoints out of 1Flag question
Risk statements should be written in a cause-and-effect format to develop risk response strategies better.
◻ True
False

Purchasing, in contrast to procurement, has a strategic role, is broad in scope, has a proactive culture, and measures performance using total cost and quality.True or False