13-14 What problem was the company facing? What management, organization, and technology factors…

➤ Why did management factors contribute to the problem?
Management issues like weak leadership, unclear priorities, and slow decision-making impaired timely responses. Missing measurable KPIs and inconsistent performance reviews left teams uncertain about goals. Short-term budget cuts reduced strategic investments, while fragmented reporting limited visibility and accountability across departments, allowing risks to grow unnoticed.