A clothing retail company in business for over three years has three locations in a popular beach resort area. There are similar retailers in the same area competing for both the customers and labor pool.Recently the company has had extensive growth due to a new clothing design, however, new employees are often leaving within 90 days of hire. This turnover is now affecting customer satisfaction and increasing the workload on the remaining staff.Most of the management staff started as sales floor employees and received little to no management training. One of the key criteria used in promoting staff is their success on the sales floor, leading to complaints of internal selection unfairness.Recent exit interviews suggest low morale, poor leadership, and lack of work/life balance as the top three reasons for leaving the company. Knowing that there are plans to launch two new product lines in the near future, the CEO has asked the HR director to find a new vendor to provide new employee orientation. Twenty companies have submitted proposals, and the CEO wants a short list in the next two days.
Which steps should the HR director take to develop a short list of possible training vendors?
Answers
Conduct an online search of the best training companies and send the resulting list to the CEO.
Rank the companies in regard to their prices and present the five lowest bids.
Ask for input on the short list from another employee who has done this type of training before.
Determine, with the CEO, key criteria that should be considered, using this information to narrow the search.
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