A manager of a service call center wants to estimate how long the average customer waits on the…

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➤ How do I compute a reliable confidence interval for the average waiting time?
Compute the sample mean and sample standard deviation. Choose a confidence level and use the t-distribution for small samples or the z-distribution for large samples. The interval is mean ± t*(s/√n). Verify assumptions: a representative random sample and approximate normality by the central limit theorem when n is large. Report the margin of error.

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