An employee at a large health-care company takes an extended leave of absence from work due to a personal matter. The company’s policy states that the employee must re-apply for the position within a specified time period to be re-hired without having to go through the full external hiring process. The employee fails to meet the deadline for re-applying, and with no other information or communication arriving from the employee, the position is filled with an external candidate. After finding out that the position was filled, the employee reports to the office. The employee begins yelling at the supervisor, demanding to have the employee’s job back. The supervisor attempts to defuse the situation, but the employee is not receptive and continues to yell. The HR manager overhears the conversation and must respond to the situation.
The employee tells the HR manager that the time period for re-applying for the position was not sufficient. The HR manager has been told this by other employees in the past. Which action should the HR manager take to evaluate whether the company’s policy should be revised?
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