Consider a dental office that has six employees, a receptionist, a dentist, and four hygienists. The transformation process for standard teeth cleaning at the office is as follows in order, due to procedures the dentist only has 5 hours available per day while the other employees have 8 hours per day. ( 2 0 points, 4 for each answer ) A ) What is the capacity of this process? B ) What is the bottleneck of this process? C ) What is the minimal throughput time for one customer ( flow time ) ? D ) What is the flow rate ( throughput rate ) ? E ) What is the average throughput time ( flow time ) if the total number of patients both being helped as well as waiting for their turn to be helped is 6 ? ( Hint: You can use Little’s Law, F = I / T )
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