Consider a recent example of poor communication for which you were responsible. We have numerous opportunities to communicate daily, so you should have plenty of examples from which to choose! Keep in mind that communicating involves sending and receiving a message. Note: Select a workplace example if possible. Reflect on your communication skills by responding to the following prompts:
Describe your example of poor communication for which you were responsible. (3 pts.)
Determine the reasons for the miscommunication by applying the communication model. Address and provide support for each of the following as part of your response:
What medium was used to deliver the message? Was your choice of communication method (in person, e-mail, text, phone, etc.) appropriate for the message?
Was the message correctly encoded by you the sender? Was there anything confusing in the message you communicated? Support your response.
Was there any noise that disrupted or distorted the reception of your message? Support your response.
Was the message correctly decoded by the receiver? Support your response.
What feedback was provided? (5 pts)Drawing from the module learning activities on enhancing communication skills and active listening, how could you have handled your communication example differently to be more effective? Identify at least three specific actions you would take to improve your communication.
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