Coupe found that each step was assigned to a different person. He observed that the work was unevenly divided among the clerks, and the clerk who was responsible for checking violations tended to shortcut her task to keep up with the other clerks. Long lines built up during the maximum demand periods.
Couple has also found that steps 1 to 4 were handled by general clerks who were paid $18.00 per hour. Step 5 was performed by a photographer paid $24.00 per hour. Step 6, the issuing of a temporary license, was required by state policy to be handled by a uniformed motor vehicle officer. Officers were paid $27.00 per hour, but they could be assigned to any job except photography (photography can only performed by a photographer, however, photographer can also be assigned to other tasks).
The branch offices were charged $10 per hour for each camera to perform photography. Without hiring additional people, how the current process can be modified to increase the capacity?
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