In mass service and professional service, the operations manager should focus extensively…

➤ How can an operations manager improve staff performance in these services?
Improve staff performance by setting clear service standards, delivering targeted training, and using competency-based hiring. Schedule shifts to balance workload and reduce burnout. Establish measurable KPIs, give regular feedback, and empower employees to solve problems. Offer career paths and recognition to boost retention and service consistency across mass and professional service operations.