➤ What practical methods can firms use to measure productivity for customized services?
Use activity-based measures: time per task, cases handled per staff hour, and cost-per-case with complexity weights. Combine quantitative metrics with outcome indicators such as recovery rates, client satisfaction, and SLA compliance. Apply case-mix adjustments, benchmarking against similar providers, and process mapping to identify bottlenecks. These methods provide balanced, comparable productivity assessments for customized services.
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