Read the scenario below and answer the sub-questions 2.3 to 2.4.
PERFORMANCE MANAGEMENT AT NDIMA TRANSPORT
Mr Nhlanhla Ndima is a small business owner of a fleet of taxis operating as Ndima Transport. The business provides safe, reliable, and clean transport to passengers and aims to be one of the largest and safest fleets of taxis in KwaMashu. It is a convenient connection between townships and cities.
Ndima Transport employs two drivers for the local route and three drivers for the long-distance route between KwaMashu and Johannesburg. The long-distance drivers have a target of three trips to and from with a target of R15 000, while the local drivers have six trips from the Kwamashu taxi rank to Ntuzuma taxi rank with a target of R5 000. Each driver is responsible for booking services for their taxis and notifying Mr Ndima of the service date and showing proof of the car service in the service record book.
Taxi drivers at Ndima Transport are expected to work as a team, and during the performance appraisal, they are assessed on whether they are good team players. They need to be neatly dressed and interact in a friendly and courteous manner with the passengers. Passengers can directly lodge complaints about the drivers to Mr Ndima via the free sms number that is displayed inside each taxi. Ndima Transport provides R10 000 in December to the best-performing driver.
2.3 Explain to Mr. Ndima about the two prerequisites that should be met before implementing a performance management system (2 marks). Advise him if they are applicable in his business and motivate your answer with reference to the scenario and provide intext source referencing (4 marks).
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