Saves the reader time
Eliminates audience confusion
Read the following scenario and determine If the situation requires a direct or indirect message.
You have just been offered a promotion that your friend and coworker, Ana, has been hoping for. Ana knows that you had a meeting scheduled with your boss today and sends you an e-mail asking how your meeting went. You know Ana will be upset when she hears the news of your promotion; however, she is a good friend, and you need to be honest and tell her in your response e-mail.
Direct
Indirect
Read the following message and identify the organizational strategy used.
Our company is growing fast, which always means changes and innovations. Because of this growth, the accounting department will be restructured. For the last 5 years, Yakov has served as chief manager with grace and dedication. However, because of the restructuring,
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