Using the following description, prepare a business process model using BPMN to resume the interactions between a Starbucks barista and a customer at a Starbucks branch:
A Starbucks customer entered the drive-through lane and stopped to review the menu. He then ordered a Venti coffee of the day and a blueberry muffin from the barista. The barista recorded the order in the cash register. While the customer drove to the window, the barista filled a Venti cup with coffee, put a lid on it, and retrieved the muffin from the pastry case and placed it in a bag. The barista handed the bag with the muffin and the hot coffee to the customer. The customer has an option to pay with cash, credit card, or Starbucks gift card. The customer paid with a gift card. The barista recorded the payment and returned the card along with the receipt to the customer.
a. Briefly describe the purpose of the model. □ LO 4-5b.
Use pools and message flows to describe the context of the business process model. LO 4-5, → LO 4-9c.
Outline the basic business process flows from the viewpoint of the Starbucks barista. What initiates the process? What are the basic steps to complete the process? What is the final outcome? LO 4-5, LO 4-8
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