Category: Management

Create a job aid that provides an example of how emotional intelligence concepts could be applied by each of the individuals in the scenarios below. (All 3 scenarios need to be addressed!) Be sure to explain the specific course concepts (and support/cite them with the course readings) and how applying those in the scenario might affect the interactions.
Your job aid can be in any of the following formats:
Microsoft Word Document
Brochure
Microsoft PowerPoint
Any other appropriate format of your liking
Scenario 1:
Your 3-member team (you, Sam, and Alex) needs to finalize a project deliverable that is due tomorrow. You and Alex have been working for 45 minutes when Sam arrives. This is not the first time Sam has been late for a work session. Sam seems unfocused. Alex confronts Sam, saying it’s disrespectful to come late and expect others to do the work.
As the leader of the team, you want to use emotional intelligence concepts to resolve the conflict. What would you do, as team leader, to apply emotional intelligence concepts in this scenario?
What recommendations would you make to your team members about how they could use emotional intelligence to resolve this conflict and complete the work?
Scenario 2:
Billie and Carlos have worked on the same team and for the same supervisor for several years. This year, after a performance review, Billie shares with Carlos that their supervisor provided negative feedback during their review. Billie is very upset and wants Carlos to take his side; however, Carlos feels perhaps the supervisor’s feedback is justified.
How could Carlos apply emotional intelligence concepts during this discussion to help Billie understand the reasons for the feedback without offending Billie?
Scenario 3:
Elias has been planning to go to a weekend campout with friends. He and his parents agreed that he could go if he was able to raise his grades in two classes in which he was struggling. The week before the campout, Elias’s parents review his grades. He has raised one of the grades, but the other has dropped. Elias is nervous to talk with his parents about his grades and the campout.
How can Elias and his parents use their emotional intelligence skills to discuss whether Elias is able to go to the campout? What might their interaction be like?

You have been hired as the billing manager for Nash Medical Center and Clinics.
One of your responsibilities is to calculate what the patient owes and what the insurance company owes, so that you can determine what revenue to expect for these services. You have the charge and the usual, customary, and reasonable (UCR) amount. The reimbursement will be calculated on the 80/20 distribution. The deductibles for each of these patients have been met. Under this insurance plan, $20.00 copays are due for primary care physician office visits and $40.00 copays for specialists. There is no copay for other services. The Medical Center also recently negotiated with a group of employers to treat their patients based on a capitated amount of $750 per person per month (pmpm) This group of employers has combined 6,525 employees. You predict that your cost will be $610 per month per person. The budgeted revenue was initially $1,575,000. You were provided with the following report.
Service
Charge
UCR
Patient’s Copay
Patient’s Coinsurance
Insurance Pays
Patient Owe
Internal medicine
$120.00
$120.00
Physical therapy
$150.00
$97.00
X-ray
$115.00
$73.00
MRI
$1,845.00
$147.00
Specialty visit
$165.00
$90.00
Specialty visit
$75.00
$70.00
Lab test
$32.00
$19.00
Lab test
$45.00
$29.00
Mammogram
$151.00
$95.00
Instructions for this assignment:
Part I:
Determine the patient’s responsibility by completing the chart. Using the reimbursement information, calculate:
Patients Copay amount (if applicable)
Coinsurance Amount
Insurance will pay
How much the patient owes
Part II:
Based on the negotiated capitation (pmpm) amount, predict:
Expected revenue and total profit per month
Expected revenue and total profit per year
An executive summary is a document or proposal that provides a brief overview or summary. In this case, it is used to summarize the findings of your report. In a 1-2 page executive summary:
Calculate the reimbursement amount for each service.
Calculate expected revenue and total profit per month and per year.
Summarize your reimbursement data.
Summarize your prediction and forecasting data.
Compare to the budgeted revenue.
Explain potential reasons for budget variances.
Submit your executive summary and calculations.

2. Structural and personal factors that cause conflict
If you are cynical by nature and one of your coworkers is optimistic by nature, you are likely to engage in conflict caused by factors.Use your knowledge of the structural and personal factors that can cause conflict to match each of the following examples with the type of conflict it causes.
AnswerConflict FactorExample EmotionsA. The last union negotiation at Aggregated Chemicals didn’t go very well. Jack, the union negotiator, was anxious because he was afraid the union would stop hiring him for negotiations. Paul, the company negotiator, was angry because there had been several union negotiation sessions in the past months that didn’t seem to go anywhere. As a result, Jack was more aggressive in his negotiations and Paul was less willing to make concessions. The two were at an impasse.
Goal DifferencesB. Jasmine is from China, where she has been taught that managers have the final authority in organizations and you should do what they say. Chad is from Pittsburgh and he believes you ought to question managers regularly because everyone in the organization has a right to state their opinion. Jasmine and Chad frequently argue over how to interact with their managers.
CultureC. Carina and Natalya share an IT technician, Mandie. But both Carina and Natalya always feel like their work is most important, and that’s putting a lot of pressure on Mandie. It’s not always clear who she should attend to first.
Authority RelationshipsD. Nicole is the head of the operations department at Solo Light. Ridhi is the head of research and development for the same company. Nicole’s first priority is to get jobs done as quickly and efficiently as possible, while Ridhi wants to make sure that her employees have enough time both at and away from work to come up with really good ideas. As a result, Nicole and Ridhi often argue about how much vacation time employees should really have.
Common ResourcesE. Richard grew up with a father who frequently cut him down and told him that he would never amount to anything. This made Richard very skeptical of people who are “above” him in any way. Richard and his boss, Xenia, frequently have arguments in which Richard tells Xenia to leave him alone and Xenia says, “I’m your boss! You have to listen to me!”

Students are required to produce a Quantitative Research Proposal for Title: The Impact of Digital Supply Chain Technologies on Supplier Performance.
CHAPTER 1: INTRODUCTION
Background of the Study
Background of study needs to be focused yet general enough, explain the context/ current phenomenon/ draw out the scope of the research with appropriate citations.
Problem Statement
A good problem statement should be able to persuade the readers that the problem/ issue exists. It should emphasize the importance of your research in bringing new insights to the problem/issue.
Research Objectives
Research Questions
Significance of the Study
Student is expected to clearly describe the theoretical and practical importance of the research.
Describe how the research is new or different from other studies in some way. Describe how the research will fill a gap in existing literature.
CHAPTER 2: LITERATURE REVIEW
Identification and Justification of Research Gaps
Review at least 10 recent literature (previous studies) in the research area (less than 5 years) and determine what areas remain unexplored.
Student is expected to provide a clear description of what is known, what is not known and the gap in the literature. Read Miles (2017).
Underpinning Theory
Explanation of Dependent Variable and Independent Variables
Hypotheses Development
Explanation in developing each hypothesis would need to be clearly showing how the relationship is built upon previous findings. Recent literature in the research area is important.
Student is expected to demonstrate logically why they are hypothesizing the relationship.
Theoretical Framework
CHAPTER 3: RESEARCH METHODOLOGY
Research Design
Data Collection Methods
Provide justification for using the design/ approach/ methodology.
Operationalization of the Constructs
Provide a list of the questionnaire items for all variables that you have adopted or adapted from previous studies.
Questionnaire Design
Sampling Design
Describe clearly and defend the sampling technique/method and sampling frame used.
Describe clearly the characteristics of the selected sample.
Data Analysis Techniques
Properly cite all in-text references and provide a complete reference list at the end of the assignment.

Project 5
Tom’s, Inc, peoduces varisus Merican food products and sells them to Western Foods, a chain of gocery stores located in Texas and New Mevico. Tom’s, Inc, makes two salsa products: Westem Foods Salsa and Merico City Salsa. Essentially, the two products have different blends of whole tomatoes, tomato sauce, and tomute pante. The Western Foods Salsa is a Blend of 50% whole tomatoes, 30% tomato sauct, and 20% tomato paste. The Mexicp C7y Salsa, which Mas a thicker and chunkier conslstency, consists of 70% whole tomatoes, 10% tomato sauct, and 20% tomato paste. Exch jur of 5 alsa produced weighs 10 ounces. For the current production period, Tom’s, Inc.can purchase up to 250 pounds of whole tomatoes, 130 pounds of tomato savse, and 100 pounds of tomats paste, the price per pound for these ingedients is $0.96, 50.04 , and $0.56, respectively. The cost of the spices and the other ingedients is approsimately $0.10 per jer. Tomis, Inc., buys empty dass jars for $0.02 each, and labeling and filing costs are estimated to be $0.03 for each jer of salos produced. Tom’s contract With Westem Foods results in sales revenue of $1.64 for each jar of Western Foods $ ass and $1.93 for each jar of Merico City Salsa.
Letting W = jars of Westem Foods Salsa
M = jars of Mexice City Salsa
Max 1W 1.25M s.t.
5W + 7M ≤ 4480 (Whole tomatoes)
3W + 1M ≤ 2080 (Tomato sauce)
2W + 2M ≤ 1600 (Tomato paste)
W, M ≥ 0
Tom’s lint Objective Coefficient Constraints Whole Tomanoes Tomato Sauce Tomato Paste Proft Constrints Jars of Westem Foods Salsa Jars of Medco City Salsa 1.25 Whole Tomatoes Tomato Sauct Tomato Pastelas of Westem Foods Salsa
Jars of Westen Foods Salsa, ,560 ,560
Jars of Medco Cily Salsa 240 300 860 R H S L H S 4480 2080 1920 1600
Tomato Sauce, Tomato Paste, Whole Tomatoes entries and other model coefficients as presented in the problem statement.
Spreadsheet Model with Solver setup 2%
User Interface (be sure to set Object Properties as appropriate) 2%
VBA Code to link Model and Interface 2%
VBA Code for Formatting 2%
VBA Code for Error Trapping 2%