4. Manufacturing operationsFelix works in customer service for a retail website that sells items from a number of different vendors.
A majority of his calls today have to do with customer concerns over the length of time it will take for certain items to be delivered. Here are responses he has given to two separate callers:
Response 1
Oh, this should be a quick delivery. This item is already assembled and ready to be shipped. If you do not receive the item in the next three days, please give us a call back.
Response 2
The parts for this item have already been ordered, but there will still be some assembly required after you place your order. So you should get your item the week after next.
Felix’s statements in response 1 are most likely referring to a product made by operation, and his statements in response 2 are most likely referring to a product made by operation. Of these two operations, the operation referred to in involves a lower degree of processing after an order is placed.
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