QUESTION 1 (COMPULSORY) [50 MARKS]
Peter Clark says there are more similarities than differences in running a Jiffy Lube business and a golf club and coaching sports. The focus is the same – high quality service. You have t treat the customer or player right. Clark uses the same 3 Is coaching philosophy for all three: You need Intensity to be prepared to do the job right, Integrity to do the right thing when no one is watching, and Intimacy to be a team player. If one person does not do the job right, everyone is negatively affected. In business and sports, you need to strive to be the best. You need to set and meet challenging goals. Clark strongly believes in being positive and in the need to develop a supportive working relationship, which includes sitting down to talk and really listening to the other person. He also strongly believes in the need for good training. Employees at the Ranch give high-quality service because they are thoroughly trained to do so, and they are continually coached to maintain and improve performance. Although The Ranch does not have a formal mentoring program, Clark clearly sees mentoring as an important role he plays at The Ranch.
Question Advice Clark on the steps to follow in developing seven steps coaching model by Rae (2000), for the Ranch employees. (25 marks)
Leave a Reply