Category: Management

A criterion that differentiates the products or services of one firm from another is called:
an order winner
an order qualifier
a sure winner
It’s core competence
a comparator

➤ How does providing a day care center affect compensation and retention?
On-site child care enhances the total compensation package by adding noncash value. It lowers employee out-of-pocket childcare costs and can reduce absenteeism and late arrivals. Employers see improved retention, higher productivity, and stronger recruitment appeal when they include reliable dependent-care options in their benefits mix.

All of the following factors pressure companies for quicker response and shortecycle times except
globalization
demanding customers
longer product life cycles
competition

➤ Why do marketers use pull strategies to stimulate demand?
Marketers use pull strategies to build brand equity, lower long-term distribution costs, and create sustainable demand. Pull actions like advertising, influencer partnerships, and useful content increase awareness and preference. They work well for differentiated products, strong brands, and when customers have information access and choice.

➤ How can you distinguish a covenant from a condition in a time clause?
Look at whether the provision creates a promise or a prerequisite. A covenant is a promised duty whose breach leads to damages. A condition is a timing or event that triggers or suspends performance. Phrases like “upon,” “if,” or specific dates signal conditions; words like “shall pay” or “agrees to” indicate covenants.

➤ How can leaders prevent groupthink and social loafing in cohesive teams?
Leaders limit groupthink by encouraging dissent, assigning a devil’s advocate, inviting external review, and using anonymous feedback. To prevent social loafing, set clear individual responsibilities, measure contributions, monitor progress, and tie rewards to outcomes. Combining psychological safety with firm accountability preserves cohesion while improving team performance.

A company has its best chance at keeping its customers happy if it _____.competes with other companiescommunicates with themsells products in many locationshas low prices

As part of a quality improvement program, your mail order company records the length of time every customer spends on hold waiting to place their order via the telephone.